EasyAcc App Privacy Policy

Information we process

The information processed depends on the features you use and the permissions you grant:

• Account and sign-in information: your internal user ID, email address, phone number (if present), display name, profile image reference, language preference, account timestamps and session data. You may sign in using an email one-time password, Google Sign-In or Sign in with Apple.
• Connected device information: device name, device identifier, model, firmware and software versions, Wi-Fi and Bluetooth MAC addresses, Wi-Fi network name (SSID), signal and connection status, IP and gateway information, battery status, storage status, collection/reporting intervals, device binding and sharing relationships.
• Wi-Fi setup information: the Wi-Fi network name and password you enter during setup are sent through Bluetooth to the EasyAcc device you select so that it can join that network. The App does not add the Wi-Fi password to your EasyAcc account profile or analytics events.
• Temperature and humidity data: current readings, timestamps, historical trends and reports generated from readings collected by your connected devices.
• Settings and commands: alarm thresholds, notification preferences, calibration values, firmware update status and commands you send to connected devices.
• Notifications, sharing and exports: push-notification tokens, notification inbox content and status, the email address of a person you invite to a device, sharing permissions, and the destination email address and date range used for a report export. The App keeps up to 10 recently used sign-in, sharing or export email addresses locally on your device for autocomplete.
• Analytics and diagnostics: screen views, feature interactions, event timestamps, internal user and device identifiers, App version, operating system, device type, performance information, errors, crash stack traces and sanitized diagnostic context. Release builds send analytics to Firebase Analytics and eligible unexpected errors to Firebase Crashlytics.
• Support information: information you include when contacting customer support, such as your email address, device details and the content of your request.

App permissions and device access

• Bluetooth / Nearby devices: used to discover, connect to and configure nearby EasyAcc temperature and humidity devices, receive readings, calibrate devices and install firmware updates.
• Location: requested on Android because the Bluetooth provisioning component requires location permission to scan for nearby Bluetooth and Wi-Fi devices. The App does not use this permission to obtain, store or track your GPS coordinates.
• Wi-Fi network information: used during setup to identify available networks and provide the selected network credentials to your EasyAcc device.
• Notifications: used to deliver temperature or humidity alarms, device status alerts and other service messages you enable.

You can manage App permissions in your device settings. Disabling a permission may prevent the related feature from working.

How we use information

• Create, authenticate and maintain your EasyAcc App account.
• Set up and connect devices through Bluetooth.
• Display real-time readings, trends and historical reports.
• Generate a history report for a date range and deliver it to the email address you enter.
• Apply alarm thresholds and deliver push or email notifications you request.
• Perform calibration and provide firmware updates.
• Enable device sharing at your direction.
• Respond to support requests and troubleshoot faults.
• Maintain security, prevent fraud or abuse and improve reliability.
• Comply with applicable legal obligations.

We do not sell your personal information or use temperature and humidity readings for third-party advertising.

Sharing of information

We disclose information only in the following limited circumstances:

• People you invite: when you choose to share a device, invited family members or friends may access that device's readings, history, status and controls until sharing is removed.
• Authentication providers: Supabase supports EasyAcc account authentication and session management. Google or Apple processes sign-in information when you choose its sign-in option.
• Firebase: Google Firebase processes App analytics, crash diagnostics and push-notification delivery information for EasyAcc.
• Novu: Novu processes notification subscriber identifiers, device tokens, notification content and read/seen status to provide the notification inbox and delivery.
• Gravatar: when displaying an avatar for a user involved in device sharing, the App may request an image from Gravatar using an MD5 hash derived from that user's normalized email address. Gravatar also receives ordinary network request data.
• Other service providers: providers supporting EasyAcc cloud hosting, data storage, security and customer support may process only the information needed to provide those services on our behalf.
• Legal and safety reasons: information may be disclosed when reasonably necessary to comply with law, enforce our terms, protect users or protect the security and integrity of the App and connected devices.
• Business transfer: information may be transferred as part of a merger, acquisition or sale of assets, subject to appropriate notice and safeguards.

International data transfers

EasyAcc and the service providers identified above may process information in countries or regions outside the place where you live. Those jurisdictions may have data-protection laws that differ from those in your country or region.

Where applicable law requires a transfer mechanism, we use appropriate safeguards for international transfers. Depending on the destination and service provider, these may include an adequacy decision, the European Commission's Standard Contractual Clauses, the UK International Data Transfer Agreement or UK Addendum, and supplementary technical and organizational measures. You may contact us using the details below to request further information about safeguards relevant to your personal information.

Data retention and deletion

We retain account and connected-device data while your account is active and as needed to provide the features you use. Recent email-address suggestions and session information are stored locally on your device until App storage is cleared or the App is uninstalled. Reports already delivered to an email account are controlled by the recipient and are not removed from that mailbox when your EasyAcc App account is deleted.

You may request permanent deletion of your account and associated personal data by using our EasyAcc App Account & Data Deletion Request page or by emailing support@easyacc.com . Verified requests are completed within 30 days.

Device operation, security and Crashlytics diagnostic logs may be retained for up to 90 days for security, fault investigation, crash diagnosis and fraud or abuse prevention. Firebase Analytics information is retained according to the retention settings applied to our Firebase service; account-linked identifiers are deleted or disassociated as part of a verified deletion request. Aggregated information that has been irreversibly anonymized and can no longer identify you may be retained indefinitely. Data required by applicable law may be retained only for the required period.

Your choices and rights

Depending on where you live, you may have the right to access, correct, export or delete your personal information, restrict or object to certain processing, or withdraw consent. You may also remove device sharing, clear selected device history, change alarm and notification settings, or disconnect a device through the App.

To exercise a privacy right, email support@easyacc.com. We may need to verify your identity before completing the request.

Security

We use reasonable administrative, technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children's privacy

The EasyAcc App is not directed to children under 13, or the minimum age required by local law, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can investigate and delete it.

Changes to this policy

We may update this Privacy Policy to reflect changes to the App, our practices or legal requirements. We will update the date at the top of this page and provide additional notice where required.